Return Policy

Returns

All sales are final. Orders once placed cannot be cancelled and are non-refundable. Items once delivered are not returnable unless it was delivered with significant damage.

If your item was delivered to you with significant damage, making the product unusable, you can be eligible for a replacement.

To complete your exchange for a replacement, we require a receipt or proof of purchase and photographic evidence. Please do not send your purchase back to the manufacturer. For replacement requests please email us at orders@limelightfashionhouse.com, your request will be reviewed and processed within a timely manner.

Replacements

We can only provide replacements in exceptional circumstances. If you have made a mistake in ordering, then we cannot offer a replacement. But we may be able to offer you a discount for you to place another order with the correct variant. Please contact us to find out if your circumstance qualifies for a discount.

 We cannot provide replacements if:

 

• You are not satisfied with the item

 

• The item does NOT have significant damage

 

• The item is late or didn't arrive on time

 

• You no longer want the item

 

We only offer replacements if:

 

• Your item arrives damaged

 

• You receive the wrong item

 

• Your item doesn't arrive after 60 days

We require photographic or video evidence of the damaged or defective product, in order to proceed. As soon as we deem that the product is significantly damaged or defective, we will issue a replacement item once the original item is shipped back to us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement. If you are approved, then your replacement will be processed and shipped to you.

Exchanges

We only replace items if we sent you the wrong item or if they are defective or damaged Cancellations

We can only process cancellations or partial cancellations in exceptional circumstances. Please contact us to find out if your circumstance qualifies for a cancellation. We cannot guarantee that we will be able to cancel your order as most items are delivered the same day. We do NOT approve cancellations for non-exceptional circumstances such as:

 

• You changed your mind,

 

• You found the item somewhere else at a lower price

 

• You regret making an order

 

• Your order was accidental Order Changes

All requests after placing an order are subject to approval, we cannot guarantee that the
requested changes can be made in time. Please ensure that your order is correct before placing the order. We cannot be held responsible for your mistake if we cannot amend your order in time.
If you would like to change/update your order due to ordering an incorrect variant, size or color; or would like to increase the quantity of items in your order or to upgrade/degrade your shipping method; you can email our customer support team at orders@limelightfashionhouse.com  who will try to process any changes requested. Any change in the value of your order will be charged to the customer's credit card or payment details on our system.

Please note: Requesting a change to your order that decreases the quantity of items in your order is classed as a partial cancellation. Consequently, this can only be processed if the reason given is not classed as one of the pre-defined 'non-exceptional circumstances